Privacy Policy

Last updated: November 10, 2026

Writeliff LLC (“Writeliff,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information you provide when you visit https://writeliff.com (the “Website”), request information, submit materials, or use our translation and related language services (the “Services”).

This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices available to you. It applies to visitors to the Website and to Clients who use our Services.

By accessing or using the Website, requesting a quotation, submitting Materials, or placing an Order, you agree to this Privacy Policy. If you do not agree, please do not use the Website or Services.

1. Information We Collect

We may collect the following information:

  • Contact and order information: name, email address, phone number, billing address, and Order details.
  • Documents and project information: files, text, images, audio, video, and other materials you submit for translation, proofreading, certification, or related Services.
  • Payment information: payment method and transaction details. Writeliff does not store full card details; payments are processed by PayPal or Stripe under their respective privacy and security policies.
  • Communications: messages, requests, feedback, and other information you send to us by email, web form, phone, or other channels.
  • Website usage information: IP address, browser type, device information, pages visited, and similar technical data collected through cookies or similar technologies.

2. How We Use Information

We use personal information to:

  • Provide quotes, process Orders, and deliver Services.
  • Communicate with you about your Order, revisions, support requests, and billing.
  • Process payments and prevent fraud.
  • Assign and manage translation, editing, review, and quality-control work.
  • Improve the Website, Services, security, and customer experience.
  • Comply with legal obligations and enforce our Terms of Service.

3. Sharing Information

We may share personal information and Materials only as necessary to provide the Services, including with:

  • Translators, editors, reviewers, and contractors assigned to your project.
  • Payment processors and technology service providers.
  • Professional advisers, auditors, or service providers assisting Writeliff.
  • Authorities, courts, or other parties where required by law or legal process.

We do not sell your personal information. We do not disclose the identity of translators, editors, or other Clients to Clients, except where necessary to provide the Services or required by law.

4. Confidentiality of Documents

We treat Materials submitted for translation as confidential and use secure workflows to protect them. We may disclose Materials to translators, editors, reviewers, contractors, and service providers strictly as needed to perform the Services.

You remain responsible for removing or redacting any confidential, personal, or particularly sensitive information from Materials if you do not want it disclosed as part of the ordinary performance of the Services. Writeliff may provide a nondisclosure agreement upon request where appropriate.

5. Cookies and Analytics

We may use cookies and similar technologies to operate the Website, remember preferences, analyze traffic, and improve user experience. You can usually control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

6. Data Retention

We retain personal information and Materials only as long as necessary to provide the Services, comply with legal, tax, accounting, and recordkeeping obligations, resolve disputes, and enforce our agreements.

When information is no longer needed, we delete or anonymize it where reasonably practicable.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information and Materials. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You may request access to, correction of, deletion of, or restriction of certain personal information we hold about you, subject to applicable law. You may also object to certain processing activities or withdraw marketing communications where applicable.

To make a request, contact us at info@writeliff.com. We may need to verify your identity before responding. We will respond within the time required by applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time without prior notice. The current version, including its “Last updated” date, will be posted on the Website. Continued use of the Website or Services after an updated version takes effect means you accept the updated policy.