Terms of Service

Last updated: November 10, 2026

These Terms of Service (“Terms”) govern your access to and use of Writeliff’s website, located at https://writeliff.com (the “Website”), and any translation or related language services offered by Writeliff (the “Services”). By accessing or using the Website, requesting a quotation, submitting Materials, or placing an Order for Services, you agree to be bound by these Terms. If you do not agree, do not access or use the Website or Services.

1. Definitions

“Writeliff,” “we,” “us,” or “our” means Writeliff LLC and its authorized personnel, contractors, and service providers.
“You,” “your,” or “Client” means the individual or organization that submits a request or purchases Services.
“Materials” means documents, text, images, audio, video, files, data, instructions, terminology, references, and other content you provide.
“Deliverables” means the translated, edited, proofread, certified, or otherwise processed work product delivered to you.
“Order” means a request for Services accepted by Writeliff after you receive and approve a quote and complete the required payment.

2. Eligibility and Accounts

You must be at least 18 years old, or have the legal capacity to enter into a binding contract in your jurisdiction, to place an Order. If you use the Services on behalf of a company or other organization, you represent that you are authorized to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of any account credentials and for all activity conducted through your account. Writeliff may treat actions taken using your credentials as actions taken by you.

3. Services

Writeliff provides professional translation and related language services, including standard translation, certified translation, proofreading, and review of translations. Writeliff provides translation services in more than 120 languages and may provide certified translations with a signed certification letter for official use where requested and available.

Writeliff may provide Services through qualified internal staff or vetted independent translators, editors, reviewers, and contractors. The identity of translators, editors, and other Clients is generally not disclosed to Clients.

4. Orders, Quotes, and Acceptance

To request Services, you must submit the source material and all relevant instructions, including the target language, intended use, deadline, formatting requirements, certification needs, and any recipient-specific requirements.

A binding Order is created only when Writeliff provides a quote, you approve the quote, and you complete the required advance payment. Writeliff is not obligated to accept every request or provide a quote.

Writeliff may reject or decline a service request or Order, or refuse to process Materials, if Writeliff reasonably determines that the Materials, their content, or their intended use do not comply with Writeliff’s policies, standards, or requirements, or are otherwise unsuitable for processing. This includes, without limitation, Materials that are unlawful, fraudulent, infringing, unsafe, harmful, abusive, or inconsistent with Writeliff’s business policies or principles.

Writeliff may also delay, suspend, or cancel an existing Order on the same grounds. Where reasonably practicable, Writeliff will notify you of the action taken and the reason for it. To the extent permitted by applicable law, Writeliff shall not be liable for exercising its rights under this Section, and any applicable refund will be handled in accordance with Section 9 and applicable law.

5. Client Responsibilities

You represent and warrant that:

You own the Materials or have all necessary rights, licenses, permissions, and consents to submit them for processing.
The Materials do not violate applicable law, third-party intellectual-property rights, privacy rights, confidentiality obligations, or Writeliff’s acceptable-use rules.
You have provided complete, accurate source text and instructions.
You will review the Deliverables promptly after delivery and notify Writeliff of any concerns within the applicable review period described in Section 8.

You are responsible for ensuring that any certification, formatting, legalization, notarization, or acceptance requirement of the intended recipient is communicated before the Order begins. Acceptance requirements can vary by organization, country, and purpose, and Writeliff recommends confirming them before ordering.

6. Payment

Payment is required in advance before Writeliff begins work on an Order. Writeliff accepts credit cards, debit cards, PayPal, and bank transfers, and accepts payment in major currencies.

If payment is missing, incomplete, declined, reversed, or delayed, Writeliff may pause or decline the Order. Any resulting delay in commencement or delivery is not attributable to Writeliff.

Unless otherwise agreed in writing, quoted prices cover only the stated scope, language pair, word count or page count, deadline, and service type. Additional pages, formatting, certification, rush handling, desktop publishing, repeated revisions outside the original scope, or other requested work may require an additional quote and payment.

7. Delivery and Turnaround

Writeliff normally delivers completed work by email. Delivery times depend on the language pair, document length, complexity, formatting, certification requirements, and current workload. Standard delivery may be as fast as 24 hours for Orders of up to four pages in selected languages, while rush service may reduce delivery to 12 hours or less where available.

Estimated delivery times are good-faith estimates, not guarantees, unless Writeliff expressly agrees otherwise in writing. Writeliff is not responsible for delays caused by incomplete instructions, unreadable files, payment issues, Client revisions, third-party platforms, or events beyond its reasonable control.

8. Revisions and Quality Guarantee

Writeliff provides unlimited revisions within the applicable review period, subject to the conditions in this Section.

You have 14 calendar days from delivery of the final Deliverable to review it and submit a written revision request. For Orders exceeding 10,000 words, the review period is 30 calendar days from delivery.

A written revision request must be submitted to info@writeliff.com and must identify the Order, the affected page or section, and the specific issue or requested change. You may submit more than one revision request during the applicable review period, provided that each request relates to the original source material and instructions and remains within the scope of the original Order.

If Writeliff does not receive a written revision request within the applicable review period, the Deliverable will be deemed accepted and final. After that period, Writeliff may consider a request at its sole discretion, but is not required to provide revisions, corrections, refunds, or other remedies.

Agreed errors, omissions, mistranslations, or other defects identified within the applicable review period will be corrected at no additional charge. In certain cases where Writeliff fails to meet an agreement with the Client, Writeliff may offer a partial or full refund.

Writeliff may reasonably limit or decline revision requests that are duplicative, vague, based on information not provided in the original instructions, contrary to the original source material, or that seek changes outside the scope of the original Order. Such requests may require a new quote and payment.

Revision requests must relate to the original source material and instructions. Requests to translate new content, change the target language, alter the intended use, add certification, or substantially revise the scope may be treated as a new Order and may require an additional quote and payment.

9. Cancellations and Refunds

Cancellation requests after an Order has been processed must be submitted in writing to info@writeliff.com.

If Writeliff has not begun the translation, you may cancel and receive a full refund.
If work has already begun, Writeliff will stop work as soon as reasonably practicable, considering time-zone differences. You will be charged for the reasonable portion of work completed, which may be calculated based on the proportion of source words translated, pages completed, or another reasonable measure stated in the quote or Order confirmation.
Refunds, where applicable, are processed using the original payment method where technically possible and may take additional time depending on the payment provider.

For purposes of this Section, an Order is “processed” once Writeliff has assigned it to a translator, editor, or reviewer, begun translation, or incurred reasonable costs in preparing to perform the Services.

Refunds are available only in accordance with this Section, Writeliff’s Refund Policy, and applicable law.

10. Confidentiality and Privacy

Writeliff treats Client Materials as confidential and uses secure workflows to protect sensitive information. Writeliff may provide a nondisclosure agreement upon request where appropriate.

Writeliff may disclose Materials to translators, editors, reviewers, contractors, technology providers, and service providers strictly as needed to perform the Services. You remain responsible for removing or redacting any confidential, personal, or particularly sensitive information from Materials if you do not want it disclosed as part of the ordinary performance of the Services.

Writeliff may disclose information when required by law, legal process, or a competent authority, or to protect its rights, property, safety, or the rights of others.

Writeliff’s handling of personal data is also governed by its Privacy Policy. Where these Terms and the Privacy Policy conflict regarding personal data, the Privacy Policy controls.

11. Intellectual Property

You retain ownership of Materials you submit. By submitting Materials, you grant Writeliff a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, transmit, and process them solely as necessary to provide, quality-check, deliver, and administer the requested Services.

Upon full payment, you receive the rights to use the Deliverables for the purpose stated in the Order, subject to any third-party rights. Writeliff retains ownership of its Website, brand names, logos, templates, processes, know-how, translation memories, glossaries, terminology databases, and other pre-existing or independently developed materials.

You may not copy, resell, redistribute, scrape, reverse-engineer, or use Writeliff’s Website, content, or materials except as permitted by these Terms or applicable law.

12. Acceptable Use

You may not use the Services or Website to:

Submit unlawful, fraudulent, hateful, harassing, sexually exploitative, violent, or infringing content.
Infringe intellectual property, privacy, publicity, contractual, or other rights of any person.
Attempt to identify, contact, solicit, or circumvent the anonymity of translators, editors, or other Clients.
Upload malicious code, interfere with Website operation, scrape content, or gain unauthorized access.
Misrepresent the source, ownership, authorship, purpose, or intended use of Materials.
Use the Services for money laundering, sanctions evasion, or other illegal activity.

Writeliff may suspend or terminate access, refuse an Order, or remove content if it reasonably believes these rules have been violated.

13. Certification and Official Use

Certified translations are prepared to meet requirements commonly associated with USCIS, immigration authorities, universities, courts, and government agencies. Writeliff provides a certification letter and signed certification statement with certified Deliverables where requested and included in the Order.

Writeliff does not guarantee that every recipient, agency, court, university, or third party will accept a Deliverable. Acceptance requirements vary by recipient, country, purpose, and time. Before placing an Order, you are responsible for verifying the recipient’s requirements and communicating them to Writeliff.

Where Writeliff expressly offers an acceptance guarantee for a particular recipient or purpose, the scope, conditions, documentation requirements, and remedy are limited to those stated in the applicable Order confirmation, service description, or written guarantee. Writeliff is not responsible for rejection, delay, or additional requirements caused by a Client’s failure to disclose requirements, changes in recipient requirements, or a recipient’s differing interpretation of its requirements.

14. Disclaimers

The Website and Services are provided on an “as is” and “as available” basis, except for the express obligations stated in these Terms. To the fullest extent permitted by applicable law, Writeliff disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted availability.

Writeliff does not warrant that the Website will be error-free, secure, or continuously available, or that third-party payment processors, email providers, hosting services, or other platforms will function without interruption.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Writeliff will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, revenue, savings, business opportunities, data, use, or third-party claims, even if advised of the possibility of those damages.

To the fullest extent permitted by applicable law, Writeliff’s total liability arising from or relating to an Order or the Services is limited to the amount you actually paid Writeliff for the specific Order giving rise to the claim. These limitations do not limit liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by negligence where such limitations are prohibited.

16. Indemnification

You agree to defend, indemnify, and hold harmless Writeliff, its owners, employees, contractors, and agents from claims, damages, losses, liabilities, costs, and expenses arising from:

Materials you submit;
Your breach of these Terms;
Your violation of law or third-party rights;
Your use of a Deliverable;
Any claim that Materials infringe or misappropriate another party’s rights.

17. Suspension and Termination

Writeliff may suspend or terminate your access to the Website or Services, refuse an Order, or cancel an account if you breach these Terms, fail to pay, submit prohibited content, or create legal, security, operational, or reputational risk for Writeliff.

You may stop using the Services at any time. Sections concerning payment, confidentiality, intellectual property, disclaimers, liability, indemnification, governing law, and dispute resolution survive termination.

18. Changes to These Terms

Writeliff may update or modify these Terms from time to time without prior notice. Updated Terms take effect when posted on the Website. Your continued access to or use of the Website or Services after the updated Terms take effect means you accept the updated Terms. If you do not accept them, stop using the Website and Services and do not submit new Orders.

Updates to these Terms apply prospectively and do not alter the agreed price, scope, delivery terms, or refund rights of an Order already accepted by Writeliff, except where required by applicable law or expressly agreed in writing.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws rules, except where applicable consumer-protection law gives you a non-waivable right to the law of your residence.

Any dispute arising from these Terms or the Services should first be addressed to info@writeliff.com. If unresolved, the dispute will be brought in the state or federal courts located in Sheridan County, Wyoming, USA, unless applicable law requires a different forum. This provision does not prevent either party from seeking urgent injunctive relief in an appropriate court.

20. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility failures, cyberattacks, government action, epidemics, or failures of third-party service providers.

21. Entire Agreement

These Terms, together with any quote, Order confirmation, scope document, privacy policy, refund policy, and written special agreement, form the entire agreement between you and Writeliff regarding the Services. They supersede prior proposals, discussions, and understandings on the same subject.

A special arrangement not addressed in these Terms is effective only if it is set out in writing and signed or otherwise expressly approved by both parties.